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SupportWise is designed to sit alongside existing school systems rather than replace them. Integrations are used to bring the minimum information needed for learner-support coordination into the platform.

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Timetable integrations

SupportWise supports LISS-based timetable data exchange with compatible systems. A LISS connection can provide:
  • timetable structure and bell times;
  • rooms;
  • learners;
  • teachers;
  • classes;
  • class memberships; and
  • timetable slots.
For Timetabling Solutions setup, see Connect via LISS.

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Structured imports

Where a direct integration is not available or appropriate, schools can use structured CSV imports. This can be useful for learner, staff or support-program data that is maintained outside the timetable system.

Live or scheduled integration

Best suited to timetable information that changes regularly and is available through a supported integration.

Controlled file import

Best suited to data that changes less frequently or where a school prefers a reviewed import process.

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Identity providers

Authentication providers such as Google, or Microsoft Entra verify a user’s identity. SupportWise then applies its own workspace membership, role and permission checks before granting access to school information.

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Data-flow principle

An integration should be configured to send only the datasets needed for the intended SupportWise workflow.
Integration credentials are secrets. Do not place usernames, passwords, tokens or private integration URLs in screenshots, shared documents or support emails.