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SupportWise is a learner-support coordination platform for schools. It brings the planning and day-to-day coordination of support staff into one environment while continuing to rely on existing school systems for authoritative student, timetable and identity information.

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What SupportWise is designed to do

Plan learner support

Build recurring and flexible support allocations across individual learners, classes and intervention groups.

Coordinate staff

Match support staff to the work that needs to be covered while taking account of availability, existing allocations and school-defined considerations.

Manage daily change

Identify the effect of absences and changes, then adjust the day’s support plan without rebuilding the baseline timetable.

Understand delivery

Give authorised staff a clearer view of planned and delivered support, allocation gaps and support workload.

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Where it fits

SupportWise is intended to sit alongside the systems a school already uses. Depending on the school’s setup, timetable, learner, staff and class information can be provided through supported integrations or structured imports, while SupportWise manages the learner-support coordination layer.

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System boundaries

SupportWise is not intended to replace:
  • the school’s student information system or authoritative student record;
  • the school’s master timetabling platform;
  • a learning management system;
  • a wellbeing, counselling or case-management system;
  • a medical or clinical record system; or
  • a child-protection record system.
The product is intentionally scoped around coordinating learner support. Schools should keep detailed wellbeing, behavioural, medical, clinical and child-protection information in systems approved for those purposes.

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Information flow

SupportWise needs enough context to answer operational questions such as:
  • Which learner or class is receiving support?
  • Which support staff member is allocated?
  • When and where is the support occurring?
  • What support program or target applies where configured?
  • What changes when a learner or staff member is absent?
  • Is planned support being delivered as expected?
It does not need a complete copy of the learner’s broader school record to answer those questions.

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Who uses SupportWise

Access depends on the school’s configuration. Typical users include support coordinators and administrators, support staff, teachers and authorised school leaders. Each user is given the access appropriate to their role and workspace membership rather than universal access to the platform through Role Based Access Control.