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SupportWise processes only the information needed to provide learner-support coordination, access control, integrations, reporting and service operation. The exact fields used depend on the school’s configuration and integrations. All core learner, staff, and coordination data is hosted in Australia.

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Typical information processed

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Data boundaries

SupportWise is not designed to store detailed medical records, diagnoses, wellbeing case notes, behavioural case notes, child-protection records or clinical information.
Do not place sensitive case-management, medical, behavioural or child-protection narratives into free-text fields.

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School control

The school remains responsible for deciding what information is entered or connected to SupportWise, who is authorised to access it and how long school records must be retained under applicable requirements. Solvanta processes customer data to provide, secure, maintain and support SupportWise, subject to the applicable agreement and published privacy documentation.

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Data minimisation

Schools can configure SupportWise around the information needed for their support model. Where an integration provides more information than SupportWise requires, the implementation should be scoped to the supported datasets and fields needed for the service. For formal privacy terms, see the SupportWise Trust Centre.