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Use this page as the starting point when reviewing SupportWise for a school, system or education organisation. It brings together the information most commonly requested by ICT, privacy, procurement and governance teams.

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Review checklist

Purpose and scope

What SupportWise is designed to do, where it fits in a school’s technology environment and the boundaries of its intended use.

Access model

How authentication, workspace membership, roles and permissions control access to school information.

Data and privacy

Information processed, purpose, data boundaries and school control.

Security and hosting

Hosting, encryption, access separation and security controls.

Child safety

Safeguarding boundaries and sensitive-information handling.

Privacy alignment

Australian privacy principles and jurisdiction-specific review considerations.

PIA support

Information to assist your organisation’s Privacy Impact Assessment.

Integrations

LISS, Timetabling Solutions, imports and identity-provider data flows.

Retention and deletion

Offboarding, export and deletion approach.

Backups and recovery

Independent backups, retention and recovery controls.

Subprocessors

External providers and processing locations.

Licensing and implementation

Commercial structure, onboarding stages and training.

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Formal assurance documents

The SupportWise Trust Centre contains formal privacy, security and subprocessor documentation. Where an organisation requires additional evidence, a supplier questionnaire or clarification, contact hello@solvanta.com.au.

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Information available on request

Depending on the review and requirements, Solvanta may provide additional implementation or assurance information directly to authorised prospective customers.