Subprocessors and service providers - SupportWise

SupportWise uses a limited number of external service providers to operate the platform. The formal and current register is maintained in the SupportWise Trust Centre.

Provider	Service role	Typical processing location
Supabase / AWS	Production database, authentication and backend services	Sydney, Australia
Microsoft Azure	Independent disaster-recovery backup storage of production database and backend services	Australia East
Cloudflare	Network delivery, DNS, security and request routing	Global network
Resend / AWS	Transactional email delivery	Tokyo, Japan

What this means

Core application and learner data is hosted in Australia. Supporting services may process limited metadata, email addresses or notification content outside Australia depending on the service function. SupportWise aims to minimise the information exposed to each subprocessor and uses providers only for defined operational purposes.

Subprocessors and processing locations can change.