During active service
SupportWise retains the learner, staff, timetable, allocation, audit and configuration information needed to operate the school’s workspace. Temporary integration data can have shorter retention periods. For example, completed LISS sync runs and related request logs are retained for a limited period to support troubleshooting and processing.Offboarding
When a school stops using SupportWise, the offboarding process can include:1
Confirm the end date
Confirm when access should end and identify any final administrative tasks.
2
Provide an export where required
Provide the school with an export of relevant customer data or records where this forms part of the agreed offboarding process.
3
Revoke access
Remove or disable user access and integration credentials that are no longer required.
4
Delete customer data
Customer data is scheduled for deletion within 30 days of offboarding, subject to any legal, contractual or security requirement that requires a different period.
Exact retention and deletion commitments are governed by the applicable customer agreement and current SupportWise policies. If your organisation requires a specific retention schedule, confirm it during procurement.