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SupportWise maintains provider-native protections and an independent disaster-recovery backup layer to reduce the risk of a single-provider failure or accidental data loss.

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Current backup approach

Primary environment

Production application and database services are hosted through AWS in Australia.

Independent recovery copy

Automated disaster-recovery backups are stored separately in Microsoft Azure’s Australia East region.
Current operational settings include:
  • nightly independent backups;
  • approximately 24-hour target Recovery Point Objective (RPO) for the independent disaster-recovery backup layer;
  • 24 daily recovery points;
  • one monthly recovery point retained for 12 months;
  • encrypted private backup storage;
  • least-privilege access controls; and
  • successful restoration testing into a fresh environment.
Backup and disaster-recovery settings can change as the service matures. Review the detailed Data backups page for the currently documented schedule.

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Recovery use

Backups are intended for service restoration and disaster recovery. They are not a substitute for a school’s own statutory or records-management obligations. Where recovery is required, Solvanta determines the appropriate recovery point and restoration process based on the incident and available backups.