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SupportWise is an internal school coordination platform used by authorised staff.

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Safeguarding by product boundary

No learner social interaction

SupportWise is not designed to provide open learner-to-learner or learner-to-adult messaging.

Role-scoped access

Staff access is controlled through workspace membership, roles, permissions and linked portal records.

Data minimisation

The platform is intended to hold the information needed to coordinate learner support, not broad learner histories or case-management records.

School oversight

Schools remain responsible for deciding who may access learner information and for applying their own child-safety and information-sharing requirements.

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Sensitive notes

SupportWise is not intended to store medical histories, diagnoses, behavioural case notes, wellbeing narratives, child-protection records or other sensitive case-management material. If a coordination field permits free text, users should enter only the minimum operational information required for the support workflow.