This section summarises SupportWise controls and operating practices. Formal policies and current legal documents are maintained in the SupportWise Trust Centre.
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Purpose and scope
See what SupportWise is designed to do, where it fits alongside existing school systems and the boundaries of its intended use.
Data and privacy
Understand the information SupportWise is designed to process, the information it is not designed to hold, and how schools remain in control of their data.
Security and hosting
Review hosting, encryption, access controls, tenant separation, backups and operational security controls.
Vendor review resources
Find the information commonly requested by ICT, privacy, procurement and governance teams.
What this section covers
Privacy
Data minimisation, purpose, retention, deletion and Australian privacy alignment.
Security
Hosting, encryption, authentication, permissions, backups and recovery.
Safeguarding
Product boundaries and controls relevant to learner information and online environments.
Review principles
SupportWise is designed as a learner-support coordination platform. It is not intended to replace a school’s student information system, wellbeing or case-management platform, medical record system, or authoritative student record. The product is designed around four core principles:- Collect only what is needed to coordinate learner support and operate the service.
- Keep access scoped to authorised users, roles and workspaces.
- Make data flows understandable so schools can assess integrations and subprocessors.
- Support the school’s own governance process by providing information for privacy, security, child-safety and vendor reviews.
Your school or organisation remains responsible for determining the legal, policy and governance requirements that apply to its use of SupportWise. Solvanta can provide product and security information to support that assessment.