Create the connection
1
Open Integrations
Go to Settings → Integrations. Copy the displayed LISS endpoint URL.
2
Add a connection
Enter a recognisable connection name, the client identifier supplied to the timetable system and the applicable product label.
3
Configure the sending system
Enter the SupportWise endpoint and generated credentials in the LISS-compatible timetable product. Field names differ by product; follow that product’s LISS instructions.
4
Send a complete sync
Publish the supported datasets from the timetable product. Keep the Integrations page open to monitor Sync History.
5
Finalise and process when needed
SupportWise can finalise complete runs automatically. The page also provides actions to finalise, process or retry eligible runs.
6
Review and import
A completed sync populates the LISS-backed directory and timetable data. Use the dedicated import actions for learners, support staff or periods where offered.
Understand sync status
Validate a completed sync
- Expected methods appear in the run.
- Counts are credible compared with the timetable product.
- Teachers have useful codes and email addresses.
- Students have stable external identifiers.
- Classes and memberships appear before relying on class-linked views.
- Bell times match the current cycle before importing periods.
LISS-supplied data and SupportWise-managed records serve different purposes. A completed sync does not automatically replace every manually managed learner, staff or period field.
Screenshot placeholder SW-014: Integrations page with endpoint, one enabled connection and successful Sync History; all credentials redacted.