The sign-in email has not arrived
Check spam and quarantine, confirm the address, then request one fresh link. Use the newest email because older links may no longer be valid.
The link is expired or opens the wrong browser
Return to the relevant sign-in page and request another link. Open it on the device and browser where you intend to use SupportWise.
No workspace is available
Confirm that a Coordinator/Timetabler has invited the exact email address used to sign in. If you are Support Staff, your account must also be linked to the correct staff record. Teachers must use the school-specific Teacher portal and a matching teacher email.
The wrong school opens
Use the workspace switcher or update Settings → User Settings → Default workspace.
Do not forward invitations or magic links. Ask an administrator to issue access directly to the intended person.
