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The Staff portal shows no school

Ask a Coordinator/Timetabler to confirm that your signed-in email is linked to an active Support Staff record for that workspace.

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The portal shows no allocations

Check the selected school, week and day. A free week can be valid. Coordinators should confirm periods and planned allocations for the same dates.

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Published changes are missing

Reload the portal and confirm the coordinator sent the working plan rather than only saving drafts. Make sure both users are viewing the same date and workspace.

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Push alerts are unavailable or stopped

Check the portal’s Timetable alerts state and the device’s notification permission. On iPhone or iPad, open the installed Home Screen version. Re-enable alerts from the portal if the browser permission was reset.

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The Teacher portal rejects an email

Use the school’s specific portal link and the email stored against the linked Teacher record. Confirm the capability is enabled for that workspace.