The user interface may use staff in compact labels. In this help centre, Support Staff refers specifically to people delivering support.
Understand SupportWise
SupportWise terminology
Use consistent language when planning and discussing support.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Use consistent language when planning and discussing support.
| Term | Meaning |
|---|---|
| Workspace | One school’s SupportWise environment |
| Planned timetable | The normal, long-term support allocation |
| Working plan | Unpublished changes for a selected date |
| Published day | The current daily plan visible through portals |
| Support Staff | A person delivering learner or class support |
| Coordinator/Timetabler | A user who configures and operates the workspace |
| Teacher portal | Passwordless class-support view for a linked Teacher |
| Commitment | Protected Support Staff time such as a duty, meeting or group session |
| Intervention group | A reusable learner group with scheduled support sessions |
| LISS | An integration used to receive supported school timetable data |
| Tenant code or slug | The readable identifier used in school-specific links |