| Workspace/Tenant | One school’s SupportWise environment |
| Planned timetable | The normal, long-term support allocation |
| Working plan | Unpublished changes for a selected date |
| Published day | The current daily plan visible through portals |
| Support Staff | A person delivering learner or class support |
| Coordinator/Timetabler | A user who configures and operates the workspace |
| Teacher portal | Passwordless class-support view for a linked Teacher |
| Commitment | Protected Support Staff time such as a duty, meeting or group session |
| Intervention group | A reusable learner group with scheduled support sessions |
| LISS | An integration used to receive supported school timetable data |
| Tenant code or slug | The readable identifier used in school-specific links |
