Understand SupportWise
Browser and device requirements
Prepare a supported browser for the coordination workspace and portals.
Use a current version of a mainstream browser with JavaScript, cookies and local storage enabled. The coordination workspace is designed for a modern desktop or laptop browser; the Staff and Teacher portals also adapt to phone and tablet screens.
For passwordless sign-in, the browser must be able to open the link from the sign-in email. Organisation-level email filtering must allow SupportWise authentication messages.
Push alerts require browser notification support and permission on each device. On iPhone or iPad, install the Staff portal with Share → Add to Home Screen before enabling alerts when prompted.
Your school’s device-management policies can restrict installation, cookies or notifications. Contact local IT support when a browser control is locked.