Confirm that terms, periods and learners are configured for the selected date. Then check the selected week, weekday, planning view and search filters.
The person may be absent, inactive or already protected by a commitment. Review the conflict information and current period assignments before changing the plan.
Saved decisions remain in the coordinator working plan (draft). Open Daily Organisation or Live Day Board and send the complete plan (publish). Confirm you are working on the correct date.
The staff member may have no planned learner allocations on that date, or the timetable data may not cover the selected day. Check the planned timetable and date.
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