> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Need a hand with SupportWise? We’re here to help.

Whether something isn’t working as expected, you’re unsure how to complete a task, or you just have a question about how SupportWise works, you can get in touch with us directly.

<Danger>
  If an issue is preventing your school from accessing SupportWise or completing time-sensitive daily organisation, mention **Urgent** in the subject line and briefly explain the impact.
</Danger>

<Columns cols={3}>
  <Column>
    <Card title="Need some help?" type="tip">
      Tell us what you're trying to do, or what's gone wrong, and we'll point you in the right direction.

      Contact support [here](mailto:hello@solvanta.com.au?subject=SupportWise%20Support%20Request\&body=Hi%20SupportWise%20team%2C%0A%0AI%20need%20help%20with%3A%0A%0A%E2%80%A2%20School%20or%20workspace%3A%0A%E2%80%A2%20What%20I%20was%20trying%20to%20do%3A%0A%E2%80%A2%20What%20happened%20instead%3A%0A%E2%80%A2%20Error%20message%20\(if%20any\)%3A%0A%0AAdditional%20details%3A%0A%0AThanks)
    </Card>
  </Column>

  <Column>
    <Card title="Feature ideas and feedback" type="check">
      SupportWise is built around how schools actually coordinate learner support, so feedback from coordinators, support staff and teachers directly helps shape what we improve next. We'd love to hear it.

      Send us an email at [hello@solvanta.com.au](mailto:hello@solvanta.com.au)
    </Card>
  </Column>

  <Column>
    <Card title="Security or privacy concerns" type="warning">
      If you believe you’ve found a security issue, or have a question about privacy or data handling, contact us directly rather than including sensitive information in a general support request.

      Send us an email at [hello@solvanta.com.au](mailto:hello@solvanta.com.au)
    </Card>
  </Column>
</Columns>