> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in and reach your workspace

> Choose the correct sign-in path and resolve common access states.

SupportWise uses different entry paths for coordination users, support staff and teachers.

<Tabs>
  <Tab title="Coordinator/Timetabler" icon="calendar-range">
    Use the main SupportWise login page. After sign-in, you are taken to the administrative workspace when your account has school access.
  </Tab>

  <Tab title="Support Staff" icon="heart-handshake">
    Use your staff invitation and main account sign-in. A linked staff assignment directs you to `/portal`.
  </Tab>

  <Tab title="Teacher" icon="presentation">
    Use your school's teacher portal URL and request a magic link using the email on your teacher record.
  </Tab>
</Tabs>

## If you belong to more than one school

SupportWise remembers an active workspace on the device. Check the workspace selector before making changes. You can also set a default workspace under User Settings.

## If you see onboarding

Onboarding appears when SupportWise cannot yet choose an available workspace for your authenticated account. Depending on your invitation, you may be able to:

* accept or claim a pending school invitation;
* enter a supplied claim code; or
* select another existing school workspace.

<Warning>
  Do not create a new school workspace merely because an expected workspace is missing. First confirm that the invitation was sent to the same email address used to sign in.
</Warning>

<AccordionGroup>
  <Accordion title="I signed in but returned to the login page">
    Confirm that the sign-in link was opened completely and has not expired. Try requesting a fresh link, then use the same browser rather than copying only part of the URL.
  </Accordion>

  <Accordion title="I can sign in but cannot see a school">
    Ask a coordinator to confirm the invitation email and its status. Staff should also confirm that their staff record is linked to the account email.
  </Accordion>

  <Accordion title="I reached the wrong portal">
    Your available membership, staff assignment and teacher link determine the destination. Follow [Roles and access](/reference/roles-and-access), then ask a coordinator to inspect the relevant record.
  </Accordion>
</AccordionGroup>

<Note>
  **Screenshot placeholder SW-006:** Main login page and onboarding invitation states with fictional user data.
</Note>