> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What SupportWise does

> Understand the workspace, portals and daily planning flow before you begin.

SupportWise helps a school maintain a planned learner-support timetable and safely adjust that plan when circumstances change.

## The three experiences

<Columns cols={3}>
  <Card title="Coordination workspace" icon="layout-dashboard">
    Administrative workspace for setup, people, timetabling, absences and daily decisions.
  </Card>

  <Card title="Staff portal" icon="smartphone">
    Personal schedule and published updates for linked support staff.
  </Card>

  <Card title="Teacher portal" icon="school">
    Passwordless view of the support attached to a teacher's classes.
  </Card>
</Columns>

## From setup to the school day

```mermaid theme={null}
flowchart LR
  A[Configure terms and periods] --> B[Add or import people]
  B --> C[Build planned support]
  C --> D[Record an absence]
  D --> E[Prepare daily changes]
  E --> F[Publish the finished plan]
  F --> G[Staff see updates]
```

The master timetable represents planned support. Daily Organisation creates changes for a selected date without rewriting the underlying long-term plan. Changes remain a working draft until they are published.

<Tip>
  New coordinators should complete [Set up your workspace in the right order](/setup/setup-order) before building allocations.
</Tip>

## What changes by role

| Role                   | Main purpose                    | Typical access         |
| ---------------------- | ------------------------------- | ---------------------- |
| Coordinator/Timetabler | Configure and run the workspace | Coordination workspace |
| Support Staff          | Follow personal support work    | Staff portal           |
| Teacher                | Check class support             | Teacher portal         |

These names describe how people use SupportWise. Actual access is controlled by the account or staff/teacher link set up for your school.

<Note>
  **Screenshot placeholder SW-002:** Annotated overview showing the coordination workspace, staff portal and teacher portal side by side.
</Note>