> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust and assurance

> Security, privacy, safeguarding and vendor assurance information for schools and education organisations reviewing SupportWise.

SupportWise provides schools and education organisations with practical information to support security, privacy, safeguarding, ICT and procurement reviews. Use this section to understand what information SupportWise handles, how access is controlled, how integrations exchange data, and what evidence is available for your organisation's own assessment process.

> [!NOTE]
>
> This section summarises SupportWise controls and operating practices. Formal policies and current legal documents are maintained in the [SupportWise Trust Centre](https://solvanta.com.au/supportwise/trust).

## Start your review

> [card] [Purpose and scope](https://docs.supportwise.app/assurance/educational-purpose.md)
>
> See what SupportWise is designed to do, where it fits alongside existing school systems and the boundaries of its intended use.

> [card] [Data and privacy](https://docs.supportwise.app/assurance/data-and-privacy.md)
>
> Understand the information SupportWise is designed to process, the information it is not designed to hold, and how schools remain in control of their data.

> [card] [Security and hosting](https://docs.supportwise.app/assurance/security-and-hosting.md)
>
> Review hosting, encryption, access controls, tenant separation, backups and operational security controls.

> [card] [Vendor review resources](https://docs.supportwise.app/assurance/vendor-review.md)
>
> Find the information commonly requested by ICT, privacy, procurement and governance teams.

## What this section covers

> [card] Privacy
>
> Data minimisation, purpose, retention, deletion and Australian privacy alignment.

> [card] Security
>
> Hosting, encryption, authentication, permissions, backups and recovery.

> [card] Safeguarding
>
> Product boundaries and controls relevant to learner information and online environments.

## Review principles

SupportWise is designed as a learner-support coordination platform. It is not intended to replace a school's student information system, wellbeing or case-management platform, medical record system, or authoritative student record.

The product is designed around four core principles:

* **Collect only what is needed** to coordinate learner support and operate the service.
* **Keep access scoped** to authorised users, roles and workspaces.
* **Make data flows understandable** so schools can assess integrations and subprocessors.
* **Support the school's own governance process** by providing information for privacy, security, child-safety and vendor reviews.

> [!NOTE]
>
> Your school or organisation remains responsible for determining the legal, policy and governance requirements that apply to its use of SupportWise. Solvanta can provide product and security information to support that assessment.

## Formal documents

The [SupportWise Trust Centre](https://solvanta.com.au/supportwise/trust) is the source of truth for formal policies and registers. This documentation site provides the practical explanation layer for reviewers and administrators.

For additional assurance information or a supplier questionnaire, contact [hello@solvanta.com.au](mailto:hello@solvanta.com.au).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.