> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# SupportWise terminology

> Use consistent language when planning and discussing support.

| Term                   | Meaning                                                               |
| ---------------------- | --------------------------------------------------------------------- |
| Workspace              | One school's SupportWise environment                                  |
| Planned timetable      | The normal, long-term support allocation                              |
| Working plan           | Unpublished changes for a selected date                               |
| Published day          | The current daily plan visible through portals                        |
| Support Staff          | A person delivering learner or class support                          |
| Coordinator/Timetabler | A user who configures and operates the workspace                      |
| Teacher portal         | Passwordless class-support view for a linked Teacher                  |
| Commitment             | Protected Support Staff time such as a duty, meeting or group session |
| Intervention group     | A reusable learner group with scheduled support sessions              |
| LISS                   | An integration used to receive supported school timetable data        |
| Tenant code or slug    | The readable identifier used in school-specific links                 |

The user interface may use **staff** in compact labels. In this help centre, **Support Staff** refers specifically to people delivering support.