> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Backups and Disaster Recovery

This page describes SupportWise's automated disaster-recovery backups and what customers can expect from a recovery event.

## Summary

* SupportWise production infrastructure and primary database are hosted in Australia.
* Automated nightly disaster-recovery backups are taken and stored in a physically separate data centre in Australia using Microsoft Azure (Australia East) to provide an off-provider recovery copy independent from the primary AWS production environment.
* Backups include the application database, schema, application data and authentication database information required to support recovery.
* Backup integrity is validated using cryptographic checksums.
* Access to the backup environment uses least-privilege managed identities and role-based access controls (RBAC).
* Backup storage is private; data is encrypted at rest and in transit.
* SupportWise has performed successful disaster-recovery restoration tests into a fresh environment, demonstrating that the independent backup can be used to reconstruct the application database.
* SupportWise also maintains provider-native backup protections as an additional recovery layer.
* Disaster recovery is one part of SupportWise's resilience strategy; separate operational and business-continuity capabilities may be used to maintain access during temporary upstream outages.

## Recovery objectives and schedule

* Current target Recovery Point Objective (RPO): approximately 24 hours (based on nightly backups).
* Backups are initiated once per day at 16:00 UTC, which corresponds to overnight hours across Australia to minimise operational impact.

## Local backup times (by state/territory)

| State / Territory                                                                            | Typical backup time (standard time) |                   During Australian daylight saving |
| -------------------------------------------------------------------------------------------- | ----------------------------------: | --------------------------------------------------: |
| Western Australia (WA)                                                                       |                            12:00 am |                       12:00 am (no daylight saving) |
| South Australia (SA) / Northern Territory (NT)                                               |                             1:30 am | SA: 2:30 am • NT: 1:30 am (NT does not observe DST) |
| Queensland (QLD)                                                                             |                             2:00 am |                        2:00 am (no daylight saving) |
| Victoria (VIC) / New South Wales (NSW) / Australian Capital Territory (ACT) / Tasmania (TAS) |                             2:00 am |                                  3:00 am during DST |

In summary, automated backups are performed nightly between approximately midnight and 3:00 am local time across Australian time zones.

## Retention

* Daily backups are retained for **30 days**, providing a recovery point for each day across the previous month.
* In addition, **one monthly** recovery point is retained for **12 months,** providing longer term protection.

If you need a specific retention policy or a copy of the backup schedule for contractual or compliance purposes, please contact [hello@solvanta.com.au](mailto:hello@solvanta.com.au)