> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage learners

> Create, import, search and maintain the learner records used for support planning.

Open **People & Access → Import Students**. The learner directory drives individual support planning in the Timetable Builder.

## Learner information

| Field          | Purpose                                                                  |
| -------------- | ------------------------------------------------------------------------ |
| Name           | Display name used throughout SupportWise                                 |
| External ID    | Stable identifier used to match a learner with LISS data                 |
| Year level     | Helps coordinators scan and filter the directory                         |
| Priority       | Low, medium or high planning priority                                    |
| Funded hours   | Recorded weekly support allocation context                               |
| Always support | Marks a learner who requires support across applicable timetable periods |

## Add one learner

<Steps>
  <Step title="Select Add learner">
    Open the create form without leaving the directory.
  </Step>

  <Step title="Enter the learner details">
    Add the name and relevant planning fields. If LISS is used, copy the exact stable student identifier rather than inventing one.
  </Step>

  <Step title="Set support context">
    Choose priority, funded hours and always-support status based on the school's approved information.
  </Step>

  <Step title="Save and review">
    Confirm the new row appears and its LISS status is correct.
  </Step>
</Steps>

## LISS matching

The directory compares learner external IDs with synced LISS students. A row can be matched, unmatched, changed or temporarily unavailable for checking. When LISS details have changed, use the offered refresh/update action after reviewing the difference.

<Tip>
  Treat the external ID as a system identifier, not a display label. Changing it can break the link to classes and timetable slots.
</Tip>

## Search and bulk data

Search by learner, year or external ID and filter by priority or support status. CSV export/import supports reviewed bulk changes; see [CSV imports](/people/csv-imports).

## Delete carefully

Deleting one learner requires confirmation. **Delete all** requires a typed confirmation and removes the entire learner directory for the selected workspace. Export and review the dependent timetable impact before any bulk deletion.

<Note>
  **Screenshot placeholder SW-015:** Learner directory showing filters, LISS match status and a fictional learner in edit mode.
</Note>