> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Vendor review resources

> A central checklist for ICT, privacy, procurement and governance teams assessing SupportWise for use in a school or education organisation.

Use this page as the starting point when reviewing SupportWise for a school, system or education organisation. It brings together the information most commonly requested by ICT, privacy, procurement and governance teams.

## Review checklist

> [card] [Purpose and scope](https://docs.supportwise.app/assurance/educational-purpose.md)
>
> What SupportWise is designed to do, where it fits in a school's technology environment and the boundaries of its intended use.

> [card] [Access model](https://docs.supportwise.app/assurance/access-control.md)
>
> How authentication, workspace membership, roles and permissions control access to school information.

> [card] [Data and privacy](https://docs.supportwise.app/assurance/data-and-privacy.md)
>
> Information processed, purpose, data boundaries and school control.

> [card] [Security and hosting](https://docs.supportwise.app/assurance/security-and-hosting.md)
>
> Hosting, encryption, access separation and security controls.

> [card] [Child safety](https://docs.supportwise.app/assurance/child-safety.md)
>
> Safeguarding boundaries and sensitive-information handling.

> [card] [Privacy alignment](https://docs.supportwise.app/assurance/privacy-alignment.md)
>
> Australian privacy principles and jurisdiction-specific review considerations.

> [card] [PIA support](https://docs.supportwise.app/assurance/pia-support.md)
>
> Information to assist your organisation's Privacy Impact Assessment.

> [card] [Integrations](https://docs.supportwise.app/assurance/integrations.md)
>
> LISS, Timetabling Solutions, imports and identity-provider data flows.

> [card] [Retention and deletion](https://docs.supportwise.app/assurance/retention-and-deletion.md)
>
> Offboarding, export and deletion approach.

> [card] [Backups and recovery](https://docs.supportwise.app/assurance/backups-and-recovery.md)
>
> Independent backups, retention and recovery controls.

> [card] [Subprocessors](https://docs.supportwise.app/assurance/subprocessors.md)
>
> External providers and processing locations.

> [card] [Licensing and implementation](https://docs.supportwise.app/assurance/licensing-and-implementation.md)
>
> Commercial structure, onboarding stages and training.

## Formal assurance documents

The [SupportWise Trust Centre](https://solvanta.com.au/supportwise/trust) contains formal privacy, security and subprocessor documentation.

Where an organisation requires additional evidence, a supplier questionnaire or clarification, contact [hello@solvanta.com.au](mailto:hello@solvanta.com.au).

## Information available on request

Depending on the review and requirements, Solvanta may provide additional implementation or assurance information directly to authorised prospective customers.


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