> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Subprocessors and service providers

> Review the external service providers SupportWise uses for hosting, network delivery, transactional email and disaster recovery.

SupportWise uses a limited number of external service providers to operate the platform. The formal and current register is maintained in the [SupportWise Trust Centre](https://solvanta.com.au/supportwise/trust).

| Provider | Service role | Typical processing location |
| - | - | - |
| Supabase / AWS | Production database, authentication and backend services | Sydney, Australia |
| Microsoft Azure | Independent disaster-recovery backup storage of production database and backend services | Australia East |
| Cloudflare | Network delivery, DNS, security and request routing | Global network |
| Resend / AWS | Transactional email delivery | Tokyo, Japan |

## What this means

**Core application and learner data is hosted in Australia**. Supporting services may process limited metadata, email addresses or notification content outside Australia depending on the service function.

SupportWise aims to minimise the information exposed to each subprocessor and uses providers only for defined operational purposes.

> [!NOTE]
>
> Subprocessors and processing locations can change.


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