> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Data retention, deletion and offboarding

> Understand how SupportWise handles retention, customer offboarding, exports and deletion of school data.

SupportWise retains customer information only for as long as it is needed to provide the service, meet agreed operational requirements and satisfy applicable legal obligations. Schools should review retention requirements as part of onboarding and offboarding.

## During active service

SupportWise retains the learner, staff, timetable, allocation, audit and configuration information needed to operate the school's workspace.

Temporary integration data can have shorter retention periods. For example, completed LISS sync runs and related request logs are retained for a limited period to support troubleshooting and processing.

## Offboarding

When a school stops using SupportWise, the offboarding process can include:

**1. Confirm the end date**

Confirm when access should end and identify any final administrative tasks.

**2. Provide an export where required**

Provide the school with an export of relevant customer data or records where this forms part of the agreed offboarding process.

**3. Revoke access**

Remove or disable user access and integration credentials that are no longer required.

**4. Delete customer data**

Customer data is scheduled for deletion within 30 days of offboarding, subject to any legal, contractual or security requirement that requires a different period.

> [!NOTE]
>
> Exact retention and deletion commitments are governed by the applicable customer agreement and current SupportWise policies. If your organisation requires a specific retention schedule, confirm it during procurement.

## Backups after deletion

Backup retention can mean deleted production data remains within protected recovery copies for a limited period until those backups expire through the normal retention cycle. Backup copies are not used as active production records.

For backup schedules and recovery information, see [Backups and recovery](https://docs.supportwise.app/assurance/backups-and-recovery.md).


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