> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Licensing, onboarding and implementation

> Understand how SupportWise licensing is scoped, how schools are onboarded and what training and implementation support is provided.

SupportWise licensing and implementation are scoped to the school or organisation's support model. Commercial terms are confirmed in the current quote or order form so pricing can reflect the number of support staff, campuses, workspaces and implementation requirements.

## Licensing

Standard plans are based primarily on the size of the support-staff team, with custom arrangements available for larger or multi-campus organisations.

> [!NOTE]
>
> The quote or order form is the source of truth for pricing, inclusions, term and any organisation-specific commercial conditions.

## Implementation approach

**1. Discover**

Confirm the school's support model, terminology, timetable structure, roles and implementation goals.

**2. Connect or import**

Configure supported integrations or prepare structured imports for the information required by SupportWise.

**3. Configure**

Set up workspaces, terms, periods, permissions, support programs and relevant workflows.

**4. Validate**

Nominated school staff review the configured environment and imported information before launch.

**5. Train**

Provide role-specific guidance for coordinators and key users using the school's configured environment.

**6. Go live**

Launch with direct implementation support and early follow-up as staff begin using the platform.

## Training

Training is focused on the staff who build and manage the support plan. Support staff and teachers generally use simpler role-specific portal views and can be provided with targeted guidance appropriate to those workflows through the Help Centre.


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