> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Data handled by SupportWise

> Review the learner, staff and operational information SupportWise processes, why it is needed and the boundaries around sensitive information.

SupportWise processes only the information needed to provide learner-support coordination, access control, integrations, reporting and service operation. The exact fields used depend on the school's configuration and integrations. All core learner, staff, and coordination data is **hosted in Australia**.

## Typical information processed

| Category | Examples | Purpose |
| - | - | - |
| Learners | Name or initials, school identifier code, year level, class, support program, target hours | Identify the learner and coordinate support |
| Timetable data | Classes, teachers, rooms, bell times, period structure, class memberships | Place support in the correct context and allow support staff to know where to go. |
| Support staff | Name, email, working days, availability, allocations | Build and operate support timetables. Allow support staff to login and view their timetable. |
| Users | Name, email, permission groups | To authenticate and provide access to SupportWise |
| Operational records | Allocations, absences, daily changes, audit history | Operate and review support coordination |

## Data boundaries

SupportWise is not designed to store detailed medical records, diagnoses, wellbeing case notes, behavioural case notes, child-protection records or clinical information.

> [!WARNING]
>
> Do not place sensitive case-management, medical, behavioural or child-protection narratives into free-text fields.

## School control

The school remains responsible for deciding what information is entered or connected to SupportWise, who is authorised to access it and how long school records must be retained under applicable requirements.

Solvanta processes customer data to provide, secure, maintain and support SupportWise, subject to the applicable agreement and published privacy documentation.

## Data minimisation

Schools can configure SupportWise around the information needed for their support model. Where an integration provides more information than SupportWise requires, the implementation should be scoped to the supported datasets and fields needed for the service.

For formal privacy terms, see the [SupportWise Trust Centre](https://solvanta.com.au/supportwise/trust).


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