> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Child safety and safeguarding

> Understand SupportWise child-safety boundaries, online-environment considerations and controls relevant to schools reviewing the platform.

SupportWise is an internal school coordination platform used by authorised staff.

## Safeguarding by product boundary

> [card] No learner social interaction
>
> SupportWise is not designed to provide open learner-to-learner or learner-to-adult messaging.

> [card] Role-scoped access
>
> Staff access is controlled through workspace membership, roles, permissions and linked portal records.

> [card] Data minimisation
>
> The platform is intended to hold the information needed to coordinate learner support, not broad learner histories or case-management records.

> [card] School oversight
>
> Schools remain responsible for deciding who may access learner information and for applying their own child-safety and information-sharing requirements.

## Sensitive notes

SupportWise is not intended to store medical histories, diagnoses, behavioural case notes, wellbeing narratives, child-protection records or other sensitive case-management material.

If a coordination field permits free text, users should enter only the minimum operational information required for the support workflow.


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