> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportwise.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Backups and disaster recovery

> Review SupportWise backup frequency, independent recovery storage, retention and disaster-recovery testing.

SupportWise maintains provider-native protections and an independent disaster-recovery backup layer to reduce the risk of a single-provider failure or accidental data loss.

## Current backup approach

> [card] Primary environment
>
> Production application and database services are hosted through **AWS in Australia.**

> [card] Independent recovery copy
>
> Automated disaster-recovery backups are stored separately in **Microsoft Azure's Australia East region**.

Current operational settings include:

* nightly independent backups;
* approximately 24-hour target Recovery Point Objective (RPO) for the independent disaster-recovery backup layer;
* 24 daily recovery points;
* one monthly recovery point retained for 12 months;
* encrypted private backup storage;
* least-privilege access controls; and
* successful restoration testing into a fresh environment.

> [!NOTE]
>
> Backup and disaster-recovery settings can change as the service matures. Review the detailed [Data backups](https://docs.supportwise.app/reference/backups.md) page for the currently documented schedule.

## Recovery use

Backups are intended for service restoration and disaster recovery. They are not a substitute for a school's own statutory or records-management obligations.

Where recovery is required, Solvanta determines the appropriate recovery point and restoration process based on the incident and available backups.


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